Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition you received it, and in the original packaging.
Certain types of items are exempt from being returned:
- Perishable goods (e.g., flowers)
- Intimate or sanitary products
- Hazardous materials or flammable liquids/gases
- Gift cards
- Downloadable products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial refunds may be granted in certain situations, including:
- Items with obvious signs of use
- Opened CDs, DVDs, software, or video games
- Items not in original condition, damaged, or missing parts (not due to our error)
- Items returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email notification confirming we have received your returned item. We will also inform you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
Late or missing refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company — it may take some time before your refund is officially posted.
- Contact your bank — there may be processing delays.
If you’ve done all this and still haven’t received your refund, please contact us at info@blissjewels.in.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, email us at info@blissjewels.in and send your item to:
502, Westend Apartments, Nehru Nagar West, Bhilai-492001, India
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had it shipped to themselves, the refund will be sent to the gift giver.
Shipping returns
To return your product, mail it to:
502, Westend Apartments, Nehru Nagar West, Bhilai-492001, India
You are responsible for return shipping costs, which are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need help?
For any questions related to refunds and returns, contact us at:
📩 Email:info@blissjewels.in
📞 Phone: +91 98939 33232
